🤖 AI Privacy Policy – Pixie Bot

Last Updated: April 4, 2025
Contact Email: privacypolicy@pixiestrollies.com

Pixie Strollies ("we," "our," "us") is committed to safeguarding your personal information, especially when it comes to the integration of AI-powered tools like Pixie Bot. This AI Privacy Policy explains how your data is collected, used, and protected during your interactions with our virtual assistant.

Pixie Bot is designed to assist with reservations, FAQs, and customer support, while remaining emotionally intelligent, polite, and professional.

1. What Is Pixie Bot?

Pixie Bot is an AI-powered virtual assistant designed to:

  • Answer your questions about mobility scooter and stroller rentals

  • Assist with booking, delivery details, and general inquiries

  • Provide emotionally aware support during your vacation planning

  • Offer helpful tips related to Disneyland, Universal Studios, and nearby areas

Pixie Bot uses natural language processing (NLP) technology and connects to third-party AI providers (e.g., OpenAI) for real-time responses.

2. What Data Does Pixie Bot Collect?

When you chat with Pixie Bot, we may collect the following:

  • Name (if provided)

  • Hotel, Airbnb, or delivery details (only if volunteered)

  • Rental questions, booking preferences, delivery instructions

  • Conversations related to support or service improvement

  • Device information (IP address, location, browser type, etc.)

We do not ask for or collect sensitive data such as credit card numbers or personal identification through Pixie Bot.

3. How Is Your Data Used?

We use this information to:

  • Respond to your messages in real time

  • Help process or complete your rental reservation

  • Improve our AI assistant’s accuracy and helpfulness over time

  • Prevent misuse, spam, or abuse of the AI system

  • Personalize your experience based on previous interactions

Some anonymized chat data may be used to train or improve the performance of our AI tools. No personally identifiable data is used in training without explicit consent.

4. Is Pixie Bot Always Listening or Watching?

No. Pixie Bot only collects data while you’re actively using the chat interface. It does not record voice, video, or webcam data, and does not run in the background.

5. Is My Data Shared?

We do not sell, rent, or trade your conversations.

We may share minimal data with the following:

  • AI providers (e.g., OpenAI) to process your queries

  • Internal staff to monitor and improve service quality

  • Third-party service providers for data storage or analytics

All shared data is protected through data processing agreements, and your identity remains anonymous where possible.

6. Your Rights

You have the right to:

  • Request deletion of past conversations

  • Withdraw consent for AI interaction

  • Review how your information has been used

  • Ask that your data not be used for AI training

To exercise your rights, contact us at privacypolicy@pixiestrollies.com

7. Children’s Privacy

Pixie Bot is not intended for children under 13. If a child’s data is accidentally collected, it will be deleted immediately upon discovery.

8. AI Limitations

Pixie Bot is smart but not human. It may:

  • Occasionally provide incorrect or outdated information

  • Misunderstand complex or vague questions

  • Redirect you to a human for more accurate help

We are constantly working to improve its accuracy and behavior.

9. Security Measures

All interactions are encrypted via HTTPS. We implement robust security protocols to protect your chats and prevent unauthorized access. Data is stored securely in compliance with relevant laws.

10. Policy Updates

We may update this policy to reflect new features, regulations, or AI capabilities. The most recent version will always be posted on our website with a clear revision date.

📧 Contact Us

Questions? Concerns? Need help with your data?

Email us at: privacypolicy@pixiestrollies.com