Privacy Policy

Last Updated: April 5, 2025
Contact Email: privacypolicy@pixiestrollies.com

Pixie Strollies ("we," "us," or "our") respects and values your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make reservations, purchase products, or use our services, including interactions with artificial intelligence (AI) tools such as Sparkle.

Information We Collect

Personal Information

We may collect:

  • Full name

  • Email address

  • Mobile number

  • Hotel, Airbnb, or delivery address

  • Reservation details (dates, items rented, preferences)

  • Billing and payment details (processed securely via trusted third-party processors, e.g., PayPal)

  • Account login credentials

  • Messages sent via email or chatbot

Device & Usage Data

  • IP address

  • Browser type

  • Device type

  • Pages visited, time spent, and user interaction data

  • Cookies and tracking technologies

How We Use Your Information

We use collected information for:

  • Processing and delivering your reservation

  • Sending booking confirmations, receipts, updates

  • Customer support and inquiries

  • Enhancing website functionality and user experience

  • Fraud detection and security

  • Personalizing AI assistant (Sparkle) interactions

AI-Powered Services

AI Interactions

  • Conversations with Sparkle may be securely monitored and stored for quality assurance, training, and improvements.

  • No sensitive personal data is stored in our AI unless explicitly required for booking or troubleshooting purposes.

AI Data Privacy

  • Our AI tools are powered by trusted third-party APIs (such as OpenAI).

  • User data is anonymized whenever possible when used with these services.

  • No financial data is shared with AI tools.

SMS/Text Message Marketing

By opting in to SMS/MMS notifications from Pixie Strollies, you consent to recurring automated promotional messages (e.g., reminders). Consent is not a condition of purchase. Message and data rates apply.

  • Opt-Out Instructions: Reply "STOP" at any time to opt out. A confirmation message will confirm your opt-out.

  • Help Instructions: Reply "HELP" or contact us at privacypolicy@pixiestrollies.com.

  • Message Frequency: Varies based on your interactions with Pixie Strollies. Standard message rates apply.

By opting in, you acknowledge having read and accepted these SMS/text messaging terms.

Cookies & Tracking

We use cookies to:

  • Remember user preferences

  • Analyze website performance

  • Facilitate smoother booking

You can disable cookies in your browser settings, though it may impact site functionality.

Data Sharing & Disclosure

We do not sell your personal data. We share data only:

  • With trusted vendors (payment processing, email marketing)

  • To fulfill reservations (limited delivery information)

  • If required legally

How We Disclose Personal Information

We may disclose your data to third parties for legitimate purposes, such as:

  • Vendors or service providers (payment, analytics, email delivery)

  • Marketing partners for personalized ads (anonymized)

  • Legal authorities when required by law

Data Security

We employ industry-standard security practices, including HTTPS encryption, secure backups, and access restrictions. Despite these measures, no system can guarantee absolute security. Using our site implies acceptance of inherent security risks.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect children's data. If such data is inadvertently collected, we promptly delete it upon discovery.

Your Privacy Rights

You may:

  • Access your data

  • Correct inaccuracies

  • Request deletion

  • Withdraw AI interaction consent

  • Submit privacy-related complaints

To exercise these rights, email privacypolicy@pixiestrollies.com.

Third-Party Services

Our site may link to third-party websites or services. We are not responsible for their privacy practices; please review their policies separately.

User Generated Content

We offer opportunities for users to post reviews or other content publicly. Such content is publicly accessible, and users posting such content should understand it can be viewed and shared by others. We hold no responsibility for information voluntarily made public.

Ownership and Service Provision

This website and its services are operated by Branded Society LLC. Accessing or using this site implies consent to the terms and policies detailed here. Updates will be posted here. Continued use constitutes acceptance of these terms.

Changes to This Policy

This Privacy Policy may be updated periodically. Changes will appear here with a revised "Last Updated" date clearly indicated at the top. We encourage regular reviews to stay informed of how we protect your information.

Contact Us

For privacy concerns or policy questions:
📧 Email: privacypolicy@pixiestrollies.com
📍 Location: California, United States