PIXIE STROLLIES REFUND, RETURN, AND CANCELLATION POLICY

Effective Date: April 5, 2025
Last Updated: April 5, 2025

Thank you for choosing Pixie Strollies! Your satisfaction is our priority, and we aim to make your experience clear and stress-free. Below are the details of our refund, return, and cancellation policies.

Rental Services

Cancellations and Refunds:

  • Cancel within 24 hours of booking to receive a full refund—no questions asked.

  • Cancellations made after 24 hours will receive a rental credit for future use. This credit is non-transferable and has no expiration date.

Rental Extensions and Late Returns:

  • To extend your rental period, contact us before your reservation ends. Extensions are subject to availability and may include additional charges.

  • Late returns will incur additional fees unless an extension is approved in advance.

Responsibility and Liability:

  • Rental equipment must be returned in the same condition it was provided, accounting for normal wear and tear.

  • Customers are responsible for any loss, theft, or damage to equipment during the rental period.

  • Equipment must be used responsibly and returned on time.

Purchased Items

Returns and Refunds:

  • Items may be returned within 30 days of purchase for a full refund, provided they are in new, unused condition and include their original packaging.

  • If your item is damaged or defective, contact us immediately. We will arrange a replacement or refund at no additional cost to you.

Refund Processing:

  • Refunds are processed within 10 business days after receiving and inspecting the returned item. Refunds will be issued to the original payment method.

Return Shipping Costs:

  • For damaged or defective items, Pixie Strollies will cover the return shipping costs.

  • For all other returns, customers are responsible for return shipping costs.

Exchanges:

  • Exchanges can be made within 30 days of purchase for items in new, unused condition. Shipping costs may apply unless the product is defective.

Rental Services Additional Details

Cancellation and Refunds:

  • 24-Hour Grace Period: Cancel within 24 hours of booking to receive a full refund—no questions asked.

  • After 24 Hours: Cancellations made after the 24-hour window will result in a rental credit for future use. This credit is non-transferable and has no expiration date.

Rental Extensions and Late Returns:

  • Extensions: To extend your rental period, please contact us before your reservation ends. Extensions are subject to availability and may incur additional charges.

  • Late Returns:

    • IMPORTANT: Late returns will incur additional fees!

    • Equipment must be returned on time unless prior approval for an extension has been granted.

    • Unapproved late returns will result in additional fees to ensure that we can continue to provide exceptional service to all customers.

Responsibility and Liability:

  • Condition of Equipment: Return all rental equipment in the same condition as received, accounting for normal wear and tear. You are liable for any damage, loss, or theft during the rental period.

  • Operational Guidelines: Equipment is provided in good working condition and should be used responsibly and returned on time.

Contact Information

If you have any questions or concerns, our team is available 24/7 to assist you.

Email: terms@pixiestrollies.com

Effective Date: April 5, 2025
Last Updated: April 5, 2025

Thank you for choosing Pixie Strollies. We are committed to ensuring your satisfaction with our products and services. This policy outlines our approach to refunds, returns, and cancellations to provide a transparent and seamless experience.